Encore Multimedia :: Customer Focused. Results Driven.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
~Jeffrey Gitomer

The average person who develops the habit of setting clear priorities and getting important tasks completed quickly will run circles around a genius who talks a lot and makes wonderful plans but who gets very little done.
~Brian Tracy

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
~Dale Carnegie

The more you discipline yourself to use your time well, the happier you will feel
and the better will be the quality of your life in every area.
~Brian Tracy

If you look to others for fulfillment, you will never truly be fulfilled. If your happiness depends on money, you will never be happy with yourself. Be content with what you have; rejoice in the way things are. When you realize there is nothing lacking, the whole world belongs to you.
~Lao Tzu

Do we really need more time, or do we simply need to use our time more wisely?
~Amy Jones

In the final analysis, the only real cure for fear or worry is disciplined, purposeful action in the direction of your goals. Get busy working on your goals.
~Brian Tracy

Personal responsibility is the root of all personal and professional success.
~Bud Bilanich

Give the world the best you have and the best will come back to you.
~Madeline Bridges

A man is but the product of his thoughts. What he thinks, he becomes.
~Mahatma Gandhi

Focus on listening. Listening is a sign of respect…a demonstration that people and their ideas are important. When people know you're willing to listen, they will share their ideas as well as their frustrations. Listening enables you to build a foundation of trust that is essential to motivation.
~John Baldoni

Dare to dream of your great success. Become intimate with those things which deeply motivate you and regularly work toward the realization of that mission.
~Mary Anne Radmacher

Set aside time for structured "play time." Real innovation does not happen by accident. The capacity to creatively improvise is an important factor in differentiating businesses that are successful in the face of change
from those that are not.
~JoAnna Brandi

For to be free is not merely to cast off one's chains, but to live in a way that respects and enhances the freedom of others.
~Nelson Mandela

"A person who never made a mistake never tried anything new." ~Albert Einstein

"Knowing what's right is absolutely critical to business ethics, but it's just half the battle. You see, ethics "happens" only when good beliefs lead to good behaviors." ~Eric Harvey

"Defeat should never be a source of discouragement, but rather a fresh stimulus." ~Robert South

Courage does not always roar. Sometimes it is a quiet voice at the end of the day saying…"I will try again tomorrow." ~Mary Anne Radmacher

"Purpose is the place where your deep gladness meets the world's needs." ~Frederick Buechner

Here is one of the greatest questions you will ever ask and answer: "What one skill, if I developed and did it in an excellent fashion, would have the greatest positive impact on my career?" ~Brian Tracy

"A leader’s job is to look into the future and see the organization, not as it is, but as it should be." -Jack Welch

"Proactive people take the initiative and responsibility to make things happen. They cause action rather than being victims of circumstance." -Chris MacAllister

"It is not enough to create good words. The real value of values comes from consistently walking the talk." -David Cottrell

"Life isn’t a matter of milestones but of moments." -Rose Fitzgerald Kennedy

"People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily." -Zig Ziglar

"Unlike fine wine, conflicts that are left alone rarely improve with age." -Eric Harvey

"The most important things in life aren’t things." -Anthony D’Angelo

"How awesome are Thy works O Lord. Thy purposes are very deep." -Ps. 92:5

God is always at work in a believer's life. Sometimes things are very difficult and hard to understand how God could be “doing” this. I need to rest in the fact that He is doing something that is very deep. Probably something I cannot understand at the time; but I will later. In this Psalm, David had the advantage of looking back at what God had done and could declare His works were awesome and deep. - Dean Waskowiak

"One of the best ways to ensure that values ‘happen’ is to treat them like work rules." -David Cottrell

"Keep your face to the sunshine and you will not see the shadows." -Helen Keller

"If you don't care, your customer never will." -Marlene Blaszczyk

"But Jesus Himself would often slip away to the wilderness and pray." -Luke 5:16.

If the Son of God needed to slip away and pray often, how much more a frail human only like myself. -Dean Waskowiak

"I can change only myself, but sometimes that is enough." -Ruth Humlecker

Life is ten percent what you make it and ninety percent how you take it.
- Ben Franklin

Give people a fact or an idea and you enlighten their minds; tell them a story and you touch their souls.
- Hasidic proverb

Optimism is a crucial choice we make in establishing expectations for ourselves and others as we begin to move forward through adversity.
- Christopher Novak

A customer is not dependent on us, we are dependent on him. A customer is not an interruption of our work, he is the purpose of it.
- Leon Leonwood ("L.L.") Bean

The more I want to get something done, the less I call it work.
- Richard Bach

"A free lunch is only found in mousetraps."?
- John Capozzi

Remember, no one can make you feel inferior without your consent.
- Eleanor Roosevelt

Forgiveness is giving up on having a better past.
- Jennifer Yates

I hope I shall possess firmness and virtue enough to maintain what I consider
the most enviable of all titles, the character of an honest man.
- George Washington

In business the competition will bite you if you keep running. If you stand still,
they will swallow you.
- William Knudsen

Taking time for yourself should never be seen as a burden. Not on you, and
not on anyone else.
- Elizabeth Franklin

Happy 4th of July! Our greatness has come from God, whether we acknowledge it or not. The blessing will not remain long if we continue to bite the hand that feeds us. “Blessed is the nation whose God is the Lord and the people who He has chosen for His inheritance.” Psalm 33:12

Say no to anything that is not a high-value use of your time and your life.

- Brian Tracy

Capture the heart, you've captured the person.

- Vince Lombardi

Motivation will almost always beat mere talent!

- Norman Augustine

Reignite the fire in your heart. Live on purpose.

- Dawna Markova

Listening, not imitation, may be the sincerest form of flattery.

- Dr. Joyce Brothers

We are as happy as we make up our minds to be.

- Abraham Lincoln

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

- Donald Porter

Let us present the same face to everyone.

- Lao Tzu

Years may wrinkle the skin, but to give up enthusiasm wrinkles the soul.

- Samuel Ullman

Coaching sets the pace to get the best out of others while giving the best of yourself.

- David Cottrell

Appreciation can make a day, even change a life. Your willingness to put it into words is all that is necessary.

- Margaret Cousins

Here is a simple but powerful rule: Always give people more than what they expect to get.

- Nelson Boswel

It takes twenty years to become an overnight success.

- Eddie Cantor

Planning is bringing the future into the present so that you can do something about it now.

- Alan Lakein

Make a customer, not a sale.

- Katherine Barchetti

Golden Rule principles are just as necessary for operating a business profitably as are trucks, typewriters, or twine.

- James Cash (J.C.) Penney

Optimism is a crucial choice we make in establishing expectations for ourselves and others as we begin to move forward through adversity.

- Christopher Novak

"Come now, and let us reason together," Says the LORD, "though your sins are as scarlet, They will be as white as snow; though they are red like crimson, they will be like wool. "If you consent and obey, you will eat the best of the land; "but if you refuse and rebel, you will be devoured by the sword."

Truly, the mouth of the LORD has spoken.

- Isaiah 1:18-20

Let us present the same face to everyone.

- Lao Tzu

Make a customer, not a sale.

- Katherine Barchetti

Planning is bringing the future into the present so that you can do something about it now.

- Alan Lakein

It takes twenty years to become an overnight success.

- Eddie Cantor

Here is a simple but powerful rule: Always give people more than what they expect to get.

- Nelson Boswel

Years may wrinkle the skin, but to give up enthusiasm wrinkles the soul.

- Samuel Ullman

"You cannot legislate the poor into freedom by legislating the wealthy out of freedom. What one person receives without working for, another person must work for without receiving. The government cannot give to anybody anything that the government does not first take from somebody else. When half of the people get the idea that they do not have to work because the other half is going to take care of them, and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for, that my dear friend, is about the end of any nation. You cannot multiply wealth by dividing it."

- The late Dr. Adrian Rogers, 1931 - 2005

"Everybody can be great because everybody can serve."
- Martin Luther King, Jr.

"We must become the change we want to see."
- Mahatma Gandhi

Try not to become a person of success, but rather try to become a person of value.
- Albert Einstein

Promises are like crying babies in a theater, they should be carried out at once.
- Norman Vincent Peal

One of the most striking differences between a cat and a lie is that the cat only has nine lives.
- Mark Twain

The democrats sure seem to want to raise our taxes, but this new group of "leaders" doesn't seem to think they should have to pay their taxes at all. I wonder if those of us who are paying taxes and keeping the law could just say, "oops, I'm sorry," and get away with the law breaking these guys have.
- Dean Waskowiak

As they had their pasture, they became satisfied, and being satisfied, their heart became proud; therefore they forgot Me. - Hosea 13:6

He is a wise man who does not grieve for the things which he has not, but rejoices for those which he has.
- Epictetus

When good people have a falling out, only one of them may be at fault at first; but if the strife continues long, usually both become guilty.
- Thomas Fuller

It is a good investment to spend resources to retain existing customers.
Your best customer is your current customer.
- David Cottrell

If you don't like change, you're going to like irrelevance a lot less.
- Tom Feltenstein

"For I know the plans that I have for you," declares the LORD, "plans for welfare and not for calamity to give you a future and a hope."
- Jeremiah 29:11.

God spoke this to Jeremiah during probably some of the darkest days in Israel's history. Yet, if they would turn back to God, Jeremiah 29:11 was God's promise and plan. He is a good God and does not take pleasure in any or our suffering. But if we ignore His ways we will suffer. So I pray we all turn back to the God of the Bible who created heaven and earth and us all and sent His Son to die on the cross to bring us all back to Him.

With the inauguration of a new president we have a command from God whether we like the president or not to pray.

First of all, then, I urge that entreaties and prayers, petitions and thanksgivings, be made on behalf of all men, for kings and all who are in authority, so that we may lead a tranquil and quiet life in all godliness and dignity. This is good and acceptable in the sight of God our Savior, who desires all men to be saved and to come to the knowledge of the truth.

- 1 Timothy 2:1-4

"Everybody can be great because everybody can serve."
- Martin Luther King, Jr.

"But seek 1st His Kingdom and His righteousness and all these things and all the things you need will be added to you." - Matthew 6:33

In regards to tough times that we are facing, instead of fear, just do all that you can, do the best that you can, while you can... and that is all you can do.
- Dean Waskowiak

Our family goal this year is to do the next right thing every moment of every day, with God's help and to His glory.

The staff at Encore Multimedia wishes you a Happy Fruitful New Year.

Christmas is the season. Jesus is the reason. Happy Birthday Jesus.

A great way to give a gift that will make a significant difference is to sponsor a child through World Vision International. My wife and I have sponsored several children all through our 29 years of marriage. World Vision really helps kids holistically, (spirit, soul and body). You can trust that World Vision is good stewards of the gifts you give. Make a difference this Christmas and all throughout a child's life. Find out more at www.worldvision.org.

I pay attention to what my elves (and others) feel. Perceptions are realities for those that hold them...and I must deal with those realities in order to lead effectively.
- Santa Claus

It is better to be a lion for a day than a sheep for all your life.
- Elizabeth Kenny

29 years. Thank you God for your mercy to us.
- Dean

You can tell the value of a man by the way he treats his wife, by the way he treats a subordinate, and by the way he treats someone who can do nothing for him.
- Ken Babcock

"To coach" comes from the root meaning "to bring a person from where they are to where they want to be."
- David Cottrell

In the confrontation between the stream and the rock, the stream always wins...not through strength but by perseverance.
- H. Jackson Brown

It is the nature of man to rise to greatness if greatness is expected of him.
- John Steinbeck

It is the nature of man to rise to greatness if greatness is expected of him.
- John Steinbeck

It is your attitude, not your aptitude, that determines your altitude.
- Zig Ziglar

OK, the election did not turn out the way I wanted. But it is what it is and I am going to follow this Bible command found in 1 Timothy 2:1-3...

The first thing I want you to do is pray. Pray every way you know how, for everyone you know. Pray especially for rulers and their governments to rule well so we can be quietly about our business of living simply, in humble contemplation. This is the way our Savior God wants us to live.

Whether I agree philosophically with the new government or not, it is a difficult job they have to do and the personification of evil would will to lead these people astray.

It is amazing how the media and the Obama campaign has attempted to tear the average American, "Joe the Plumber," to pieces mocking him at every turn just for asking some pointed questions about Obama's tax policies. Joe was never disrespectful to Obama, he just wanted to know how the senator's plan would affect him if he purchased the plumbing business. The way the Obama campaign and the media has treated this average, "Joe," since that time is exactly how they really feel about the average American (that would be you and me). They look down on us with contempt, arrogance, and mockery. Vote McCain Palin.

There has been a big push to get out the vote this year. Just because someone is registered to vote doesn't mean they should. Hopefully you are not just a puppet being manipulated by the left or the right and just doing what they say. If you are...

DON'T VOTE!

Unless you really know what the candidates stand for, who they are as individuals, their character, values and that they will serve the country and not just you personally, your group or your special interest (or mine)...

DON'T VOTE!

Unless you are in favor of men and women who are committed to principle, what is right and true and not just what benefits you (or me). Our future depends on it.

- Leonardo da Vinci

If there's any concept that's synonymous with "leadership" it's got to be responsibility.
- Steve Venture

- Zig Ziglar

Related to the financial bailout I think Mark Twain has it right.

“Additional problems are the offspring of poor solutions.”

- Mark Twain

“He could have added fortune to fame, but caring for neither, he found happiness and honor in being helpful to the world.”

Epitaph of George Washington Carver (1864 - 1943), was an African American scientist, botanist, educator, and inventor, whose studies and teaching revolutionized agriculture in the Southern United States.

The more books a family has and reads, the higher their kids score on tests. Families that have over 100 books in their home and read those books have higher test scores in math, science, humanities and civics than families that have fewer than 10 books in their home and do not read them.

The media likes to tell the world how low President Bush's ratings are (low 30's). They don't mention very often how low the Democratic Congress ratings are (9%). The thing I would love to see is for the country to do an approval rating on the media. I am sure the media which has become a 4th power of government with no accountability would be rated much lower than even congress.

"It is not who is right, but what is right, that is of importance."

Thomas H. Huxley

Yes God is a Republican. The "proof text" is:

"A wise man's heart directs him toward the right, but the foolish man's heart directs him toward the left."
Ecclesiastes 10:2

Kidding of course.

"Forgiveness is giving up on having a better past."

Jennifer Yates (our print web manager)

Ike happened to Galveston, Houston and beyond. Even 180 miles North where we live the wind gusted to 60 MPH. We were without power for 5 days. Many people who had just rebuilt from Rita got hit hard by Ike and Gustav and lost everything again. Our prayers are with you all. It is nice to have power again. I take too many things for granted.

Jesus said in Luke 12 that, ..."a man's life does not consist of his possessions." Contrary to what advertising constantly tells us, life is not in things. The true meaning of life is God and people... our families, relatives, friends, and co-workers. We pause today to remember those lives lost during 9/11 and to grieve with those who lost loved ones during that horrible day. We share grief and tears with you... and we rejoice in the good memories you have of those you loved.

We also thank those who have kept us safe since. Unlike some elements in our society we recognize and appreciate it very much. In spite of what you might think about the war in Iraq, i believe one person that should be at the top of the list of people to thank is President George Bush. He lead us during a very difficult time and we have not been attacked since.

May we all turn back to the God who loves us and has our best interest at heart and has enabled us to have loved ones and a great nation to enjoy.

After seeing Sarah Palin's speech at the Republican National Convention...my question is..."Who is John McCain?"

"Sarah Palin for President!"

- Jesus Christ, John 14:6

- James Cash (J.C.) Penney

- Lily Tomlin

- Vince Lombardi